FAQ | Shop Save

1. How do I place an order on your website?

- Browse our website and add items to cart. Once you finish shopping, go to the cart page and check out.

2. What payment methods do you accept?

- We accept payment on delivery, ecocash, innbucks, bank transfer.

3. How long will it take to receive my order?

- Orders within Harare are eligible for same-day delivery, while orders outside of Harare typically require 2 to 3 days for delivery.

4. Do you offer international shipping?

- Unfortunately, we are currently not offering international shipping.

5. What is your return/exchange policy?

- If you encounter any defects with your product, please contact us via WhatsApp immediately so that we can promptly resolve the issue.

6. Can I cancel or change my order after it has been placed?

- Yes, you can cancel your order before delivery.

7. How can I track the status of my order?

- Contact us via WhatsApp to get the status of your order.

8. Are there any additional fees or taxes associated with my purchase?

- Delivery charges are not included in the listed prices as these are dependent upon your location.

9. What should I do if I receive a damaged or defective item?

- Contact us immediately so we may resolve the issue swiftly.

10. Can I get a refund if I am not satisfied with my purchase?

- Unfortunately, no refunds. While we do not provide refunds, we are dedicated to resolving any challenges or issues you may face with your purchased product to the best of our ability.

11. Do you offer any discounts or promotions?

- Yes, please check our website regularly and join our WhatsApp group for promotions and discounts.

12. How can I contact your customer support team?

- Contact us via the WhatsApp number listed for a swift response.

13. Are my personal details and information kept confidential?

- Yes, all personal details are kept safely on our website.

14. Are the product images on your website accurate representations of the actual items?

- The product pictures on the site are an accurate representation of the actual product.

Frequently Asked Questions